奉行SoFi使命和价值观
SoFi的使命在于我们不断努力使投资体验更简单、更智能、更实惠的同时，我们如何考虑为我们的会员服务。我们为每天上班感到自豪，因为我们知道自己的工作对您生活有直接的影响，而核心价值观就正指引着我们前进的每一步。
前瞻性思維
从建立令人难以置信的交易应用程序到在我们的产品中采用最新技术，我们一直在努力寻找新方法，无论您处于财务旅程的哪个阶段，我们会为会员带来更多机会来实现您的目标。
SoFi Hong Kong团队有什么感受？
「SoFi是一家令人难以置信的公司。一个快速发展、充满活力、创新和雄心勃勃的公司，并由聪明而充满激情的团队推动。」
Marketing
「作为一名合规助理，我经常面临独特而令人兴奋的挑战。团队给我的自由和信任令我觉得自己有能力和信心去应对不同挑战。」
Compliance
「我和团队在应用程序上为SoFi会员打造了创新且引人入胜的体验。我真的相信我们正在努力做不可思议的事情！」
Engineering
加入SoFi团队
Customer Service
1 个职位空缺 ![arrow]()
What you’ll do:
- Handle customer inquiries across various communication channels (email,
livechat, phone call) to ensure timely and effective resolution of issues.
- Provide dealing operation and service support for HK stock and US stock
markets.
- Accurately document and track customer interactions using CRM systems to
ensure proper record-keeping.
- Liaise with relevant parties for thorough investigation of complaints & root cause
analysis and reply customers in a timely manner.
What you’ll need:
- 1+ years of customer service experience, preferably in the fintech or banking
industry.
- Qualifications: Possession of HKSI LE certifications (Papers 1, 7, and 8) or
equivalent qualifications. Educated to a bachelor’s degree from a recognised
institution.
- Willing to work shift duties as required, with strong multitasking abilities to handle
multiple priorities.
- Strong command of written and spoken English, Cantonese, and Mandarin.
- Hands-on experience with CRM systems and support center platforms for
managing email and chat inquiries is preferred.
- Capable of thriving in a fast-paced, dynamic, and demanding environment while
staying composed under pressure.
Why you’ll love working here
- Competitive salary packages and semi-annual bonuses
- Comprehensive medical, dental, vision and life insurance benefits
- Generous vacation and holidays
- Paid parental leave for eligible employee
- Handle customer inquiries across various communication channels (email,
livechat, phone call) to ensure timely and effective resolution of issues.
- Provide dealing operation and service support for HK stock and US stock
markets.
- Accurately document and track customer interactions using CRM systems to
ensure proper record-keeping.
- Liaise with relevant parties for thorough investigation of complaints & root cause
analysis and reply customers in a timely manner.
What you’ll need:
- 1+ years of customer service experience, preferably in the fintech or banking
industry.
- Qualifications: Possession of HKSI LE certifications (Papers 1, 7, and 8) or
equivalent qualifications. Educated to a bachelor’s degree from a recognised
institution.
- Willing to work shift duties as required, with strong multitasking abilities to handle
multiple priorities.
- Strong command of written and spoken English, Cantonese, and Mandarin.
- Hands-on experience with CRM systems and support center platforms for
managing email and chat inquiries is preferred.
- Capable of thriving in a fast-paced, dynamic, and demanding environment while
staying composed under pressure.
Why you’ll love working here
- Competitive salary packages and semi-annual bonuses
- Comprehensive medical, dental, vision and life insurance benefits
- Generous vacation and holidays
- Paid parental leave for eligible employee
SoFi 价值观
VALUE #1
Put our members’ interests first.
If we take care of our members’ interests, it will best serve our interests.
VALUE #2
Run after problems.
We must build a culture of people who run after problems in order to ensure we execute with excellence and “things” do not fall through the cracks.
VALUE #3
Embrace diversity. Everyone should feel welcome, included and able to contribute.
Diversity is a differentiator and our team should reflect society. We should continue to encourage and celebrate diversity.
VALUE #4
Get to the truth and make principle-based decisions.
We can only make the best decisions if we have the right data, all of the perspectives, and if we align on the guiding principles.
VALUE #5
Make your footprint bigger than your foot.
Selfless acts are critical to elevate beyond the impact of our collective individual efforts.
VALUE #6
Do the right thing. If you’re not sure, do the harder thing.
Our business is built on trust and integrity, which requires both adhering to the letter of the law and regulations, and doing the right thing for the company and our members.
VALUE #7
Set ambitious goals, be gritty, be accountable.
We must hold ourselves and others accountable for delivering our business objectives, for our culture, and for our members.
VALUE #8
Take care of other people and help them grow.
Our people are our greatest differentiator. If we take care of our people, they will take care of our members.
VALUE #9
Iterate, learn, innovate.
We are all responsible for innovation and we must embrace data-driven decisions.
VALUE #10
Be SoFi missionaries.
Our products, our services, our brand, and our business must be durable over the long term to achieve our mission—be a missionary.
VALUE #11
…and don’t forget to smile.
Our ambition is contagious: it makes us smile to see people inside and outside of SoFi succeed.