We live our mission and values.
SoFi’s mission is at the center of how we think about serving our members as we constantly work towards making the investing experience simpler, smarter and more affordable. We are proud to come to work every day knowing what we do has a direct impact on people’s lives — and our core values guide us every step of the way.
We’re forward thinking.
From building an incredible trading app to employing the latest technology in our products, we are always working on new ways to bring our million members more opportunities to achieve their goals—no matter where they are in their financial journey.
Hear it from Team SoFi Hong Kong.
"SoFi is an incredibly exciting company to work for. A fast-moving, dynamic, innovative and ambitious company driven forward by a smart and passionate team."
Marketing
"As a compliance associate, I am regularly presented with unique and exciting challenges in my role and am empowered to tackle them with the freedom and trust my team and SoFi gives to me"
Compliance
"My team and I build an innovative and compelling experience for SoFi members on the app. I truly believe we are doing incredible things!"
Engineering
Join our team
All departments▾
- All departments
- Customer Service
Customer Service
1 openings ![arrow]()
What you’ll do:
- Handle customer inquiries across various communication channels (email,
livechat, phone call) to ensure timely and effective resolution of issues.
- Provide dealing operation and service support for HK stock and US stock
markets.
- Accurately document and track customer interactions using CRM systems to
ensure proper record-keeping.
- Liaise with relevant parties for thorough investigation of complaints & root cause
analysis and reply customers in a timely manner.
What you’ll need:
- 1+ years of customer service experience, preferably in the fintech or banking
industry.
- Qualifications: Possession of HKSI LE certifications (Papers 1, 7, and 8) or
equivalent qualifications. Educated to a bachelor’s degree from a recognised
institution.
- Willing to work shift duties as required, with strong multitasking abilities to handle
multiple priorities.
- Strong command of written and spoken English, Cantonese, and Mandarin.
- Hands-on experience with CRM systems and support center platforms for
managing email and chat inquiries is preferred.
- Capable of thriving in a fast-paced, dynamic, and demanding environment while
staying composed under pressure.
Why you’ll love working here
- Competitive salary packages and semi-annual bonuses
- Comprehensive medical, dental, vision and life insurance benefits
- Generous vacation and holidays
- Paid parental leave for eligible employee
- Handle customer inquiries across various communication channels (email,
livechat, phone call) to ensure timely and effective resolution of issues.
- Provide dealing operation and service support for HK stock and US stock
markets.
- Accurately document and track customer interactions using CRM systems to
ensure proper record-keeping.
- Liaise with relevant parties for thorough investigation of complaints & root cause
analysis and reply customers in a timely manner.
What you’ll need:
- 1+ years of customer service experience, preferably in the fintech or banking
industry.
- Qualifications: Possession of HKSI LE certifications (Papers 1, 7, and 8) or
equivalent qualifications. Educated to a bachelor’s degree from a recognised
institution.
- Willing to work shift duties as required, with strong multitasking abilities to handle
multiple priorities.
- Strong command of written and spoken English, Cantonese, and Mandarin.
- Hands-on experience with CRM systems and support center platforms for
managing email and chat inquiries is preferred.
- Capable of thriving in a fast-paced, dynamic, and demanding environment while
staying composed under pressure.
Why you’ll love working here
- Competitive salary packages and semi-annual bonuses
- Comprehensive medical, dental, vision and life insurance benefits
- Generous vacation and holidays
- Paid parental leave for eligible employee
SoFi core values
VALUE #1
Put our members’ interests first.
If we take care of our members’ interests, it will best serve our interests.
VALUE #2
Run after problems.
We must build a culture of people who run after problems in order to ensure we execute with excellence and “things” do not fall through the cracks.
VALUE #3
Embrace diversity. Everyone should feel welcome, included and able to contribute.
Diversity is a differentiator and our team should reflect society. We should continue to encourage and celebrate diversity.
VALUE #4
Get to the truth and make principle-based decisions.
We can only make the best decisions if we have the right data, all of the perspectives, and if we align on the guiding principles.
VALUE #5
Make your footprint bigger than your foot.
Selfless acts are critical to elevate beyond the impact of our collective individual efforts.
VALUE #6
Do the right thing. If you’re not sure, do the harder thing.
Our business is built on trust and integrity, which requires both adhering to the letter of the law and regulations, and doing the right thing for the company and our members.
VALUE #7
Set ambitious goals, be gritty, be accountable.
We must hold ourselves and others accountable for delivering our business objectives, for our culture, and for our members.
VALUE #8
Take care of other people and help them grow.
Our people are our greatest differentiator. If we take care of our people, they will take care of our members.
VALUE #9
Iterate, learn, innovate.
We are all responsible for innovation and we must embrace data-driven decisions.
VALUE #10
Be SoFi missionaries.
Our products, our services, our brand, and our business must be durable over the long term to achieve our mission—be a missionary.
VALUE #11
…and don’t forget to smile.
Our ambition is contagious: it makes us smile to see people inside and outside of SoFi succeed.